FAQs

Considering a Saint' Oliveira creation? Explore answers to our most frequently asked questions about placing an order, available payment methods, taxes, insurance, delivery options, jewellery resizing, and personal shopping services. Our team is dedicated to ensuring your shopping experience is seamless, secure, and distinctly tailored to your needs.

Saint' Oliveira offers a range of secure and convenient payment options to suit your preferences:

• Visa & Mastercard: Accepted for all online and in-person purchases.

• Bank Transfer & Wire Transfer: Ideal for high-value or international transactions. Our team will provide secure details and guidance for seamless transfers.

• Apple Pay & Google Pay: Available for instant, secure checkout on compatible devices.

• Maestro & Debit Cards: Accepted for both standard and bespoke orders.

• Personalised Payment Plans: For ultra-high-value purchases, we offer flexible installment options—such as 50% upfront and 50% on delivery—tailored to your needs.
  

Please note: At this time, American Express and PayPal are not accepted for gift card purchases, but may be available for select jewellery transactions.

If you have questions about payment methods or wish to arrange a bespoke payment plan, our Client Services team is always here to assist at info@saintoliveira.com or via WhatsApp at +44 7778 899277.

To place an order with Saint' Oliveira online, simply browse our collections and select the item you wish to purchase. Click the ADD TO BAG button to add it to your shopping bag, then follow the on-screen instructions through our secure checkout process.

Your order will only be finalised once you complete all steps, including providing your payment information and, if required, verifying your identity via your bank’s multi-factor authentication.

Currently, we accept online orders for delivery within the United Kingdom. For international purchases or bespoke requests, please contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277. Our team is available Monday to Saturday, 9:30 am–6:00 pm, and will be delighted to assist with your order or answer any questions.

Yes, it is completely safe to order from www.saintoliveira.com. We use advanced, industry-standard encryption technologies to protect your personal and payment information at every stage of the ordering process. For added security, you may be asked to confirm your identity through your bank’s multi-factor authentication during checkout.

At Saint' Oliveira, your privacy and security are paramount. We handle your personal information with the utmost care and in accordance with our strict Privacy Policy. If you have any questions or need further reassurance, our Client Services team is always here to assist at info@saintoliveira.com or via WhatsApp at +44 7778 899277.

At Saint' Oliveira, we take your privacy and data protection seriously. We process all personal data in accordance with the UK GDPR and relevant data protection laws, ensuring your information is handled lawfully, transparently, and securely. Your data is used only for purposes such as processing your orders, providing client support, and enhancing your experience with our brand.

You have full rights over your personal data—including access, correction, deletion, and objection to certain uses. For more details on how we handle your information, please review our Privacy Policy, which is regularly updated to reflect any changes in GDPR compliance.

If you have any questions or wish to exercise your data rights, please contact our Privacy Office at privacy@saintoliveira.com.

Saint' Oliveira takes the protection of our intellectual property and the authenticity of our creations very seriously. If you suspect a counterfeit design, trademark infringement, or encounter websites selling replicas or unauthorised Saint' Oliveira products, please report it directly to our Brand Protection team at brandprotection@saintoliveira.com.

Our team thoroughly investigates all reports to uphold the integrity of our brand and safeguard our clients. While we review every submission, please note that due to the volume of notifications, we may not be able to respond to each report individually.

Your vigilance helps us maintain the exclusivity and trust that define Saint' Oliveira.

Yes, you can purchase Saint' Oliveira jewellery anywhere in the United Kingdom. Our full collection of fine jewellery, bespoke creations, and luxury accessories is available for order directly through our website, www.saintoliveira.com. For a truly personalised experience—including custom commissions, VIP services, or guidance from our experts—simply contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277.

We’re here to help you discover or create your next treasured piece, wherever you are in the UK.

While Saint' Oliveira does not offer insurance directly, we are pleased to provide all the documentation your insurance company may require to properly insure your fine jewellery. Most pieces can be insured by presenting your insurer with your original purchase receipt and Certificate of Authenticity.

For high-value items or bespoke creations, we can also issue detailed insurance valuation letters that reflect the current retail replacement value of your piece. A small fee may apply for this documentation or for updates over time. Please note, this is not a formal appraisal, but it is accepted by most major insurers for coverage purposes.

If you need assistance with insurance documentation or have questions about insuring your Saint' Oliveira jewellery, our Client Services team is always here to help at info@saintoliveira.com or via WhatsApp at +44 7778 899277.

Saint' Oliveira jewellery is designed exclusively for adults and is not intended for use or wear by children. At this time, we do not offer a dedicated children’s collection. Our focus remains on crafting luxury pieces for discerning clients who appreciate exceptional artistry, quality, and exclusivity.

If you’re seeking a meaningful gift for a special occasion, our Client Services team is happy to help you select an appropriate piece or discuss bespoke options for family milestones. Please contact us at info@saintoliveira.com or via WhatsApp at +44 7778 899277 for personalised assistance.

At this time, Saint' Oliveira does not offer a public finance plan. However, we are always happy to discuss bespoke arrangements for our valued clients. Please contact our Client Services team for more information.

Every Saint' Oliveira order is presented in our signature luxury packaging, designed to ensure both elegance and security. Your jewellery arrives in a bespoke Saint' Oliveira presentation box, beautifully finished and suitable for gifting. For privacy and protection, all orders are shipped in discreet, non-branded outer packaging.

Fragile and high-value items are carefully wrapped and securely packed to ensure they arrive in perfect condition. For special occasions or upon request, we can include a Saint' Oliveira gift bag and a personalised note.

If you have specific packaging preferences or require extra discretion, please let our Client Services team know at info@saintoliveira.com or via WhatsApp at +44 7778 899277—we’re here to make every detail exceptional.

Our signature Saint' Oliveira presentation box is exclusively reserved for clients who purchase Saint' Oliveira jewellery and luxury items. Each piece is presented in this bespoke box as part of your order, ensuring an elegant and memorable unboxing experience. At this time, our presentation boxes are not available for separate purchase.

If you have special packaging requests or need an additional box for a gift, please contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277. We’re always happy to assist with your gifting needs.

Yes, VAT is charged at the standard UK rate of 20% and is included in all retail prices displayed on the Saint' Oliveira website. At this time, we are unable to process VAT-exempt sales or VAT refunds for online purchases.

If you have specific questions regarding VAT, international purchases, or need bespoke assistance, please contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277. We’re here to help with any tax or invoicing queries you may have.

Yes, Saint' Oliveira provides a comprehensive ring size conversion chart online to help you find your perfect fit—whether you’re shopping for yourself or gifting someone special. You can view our chart directly on our website.

For added convenience, we also offer complimentary ring sizers upon request. To receive a ring sizer or for personalised sizing advice, please contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277. Our experts are here to ensure your Saint' Oliveira ring fits flawlessly.