FAQs

A Saint' Oliveira engagement ring is more than a promise—it’s a masterpiece crafted to celebrate your unique love story. Explore our most frequently asked questions for guidance on our Love & Engagement Collection, including our signature rings and bands, certificates of authenticity, lifetime care, and expert advice. Our dedicated team is here to ensure your journey to “yes” is as exceptional as the piece you choose.

We offer several ways to connect with our Engagement Specialists, ensuring you receive the personalised guidance you deserve. Schedule a private consultation online, request a virtual appointment, or arrange an exclusive in-person viewing at your preferred location.

Connect with an Engagement Specialist

Yes, every Saint' Oliveira engagement ring is accompanied by a Lifetime Warranty on all fine jewellery creations (terms and conditions apply; bespoke items excluded). This warranty is our enduring promise of quality and authenticity. Your ring will also include a Certificate of Authenticity, ensuring every detail of your piece is true to its description at the time of purchase. Should your ring ever differ in quality from what is stated on your certificate, we will offer a full refund or provide a replacement of equal or greater quality—guaranteeing your peace of mind for a lifetime.

Yes, with every Saint' Oliveira engagement ring purchase, we provide two complimentary insurance valuation letters in an unmarked envelope—making it easy for you to insure your piece within the first 12 months. These documents are typically shipped within seven business days of your purchase.

If you have not received your valuation letters or require a replacement, please contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277. We’re available Monday to Saturday, 9:30 am–6:00 pm, and always here to assist you.

Absolutely. At Saint' Oliveira, we’re delighted to offer complimentary engraving and bespoke personalisation with your engagement ring purchase. Whether it’s initials, a special date, or a meaningful phrase, our artisans will add a distinct, heartfelt touch to your piece—making it truly yours.

For custom requests or to discuss unique ideas, connect with an Engagement Specialist who will guide you through every detail of the personalisation process.

Absolutely. At Saint' Oliveira, we’re pleased to offer the option to purchase your engagement ring by phone for a seamless, personalised experience. Our dedicated Engagement Specialists are available to guide you through every detail, answer your questions, and assist with your selection from our Love & Engagement Collection.

To arrange your purchase or discuss your options, contact us at info@saintoliveira.com or via WhatsApp at +44 7778 899277, Monday to Saturday, 9:30 am–6:00 pm. You may also request a consultation online to begin your journey.

Yes, your Saint' Oliveira Certificate of Authenticity is included with every engagement ring purchase. This certificate guarantees the quality, craftsmanship, and authenticity of your piece, giving you complete confidence in your investment from the moment it arrives.

We offer complimentary resizing for all Saint' Oliveira engagement rings, ensuring a perfect fit for your special piece. To arrange a resizing, simply contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277. We’ll guide you through the process and provide return instructions for secure shipping.

If you’re unsure of your ring size, we recommend using our online size guide or requesting a personalised consultation with one of our Engagement Specialists.

View Size Guide Connect with an Engagement Specialist

With every Saint' Oliveira engagement ring, you receive a range of complimentary lifetime care services. These include professional resizing, expert cleaning and polishing, routine inspections, and secure repairs to ensure your ring remains as radiant as the day you received it. Our specialists also offer advice on daily care and maintenance, so your piece can be cherished for generations.

To arrange care for your ring, contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277.

You may return your Saint' Oliveira engagement ring within 20 days of delivery for a refund or exchange, provided it is in its original, unworn condition and accompanied by all product documentation and your sales receipt.

We offer complimentary return shipping for your convenience. To initiate a return, simply contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277. We’ll provide you with a prepaid shipping label and guide you through the process.

Refunds are issued to the original form of payment and typically processed within 10–14 working days after we receive your return.

If you have any questions about the return process or need further assistance, our Client Services team is always here to help.

The Saint' Oliveira Certificate of Authenticity guarantees the integrity, quality, and precise grading of your engagement ring or diamond piece. Each certificate is a testament to our uncompromising standards and is backed by our Lifetime Warranty (terms apply). Unlike generic grading reports, your Saint' Oliveira certificate ensures your diamond or gemstone’s authenticity and grade are fully verified and protected—giving you confidence that your piece meets the highest standards of craftsmanship and excellence.

Selecting a diamond is an intimate and personal journey. At Saint' Oliveira, we invite you to discover each diamond’s unique character and brilliance. Key characteristics to consider are the 4Cs: cut, clarity, colour, and carat weight. Each of these elements shapes the beauty, value, and individuality of your stone.

Our Engagement Specialists are here to guide you through every detail, ensuring you find a diamond that perfectly reflects your story.

View our Diamond Guide

Yes, Saint' Oliveira is deeply committed to ethical sourcing and responsible luxury. We take rigorous measures to ensure that all our diamonds are conflict-free and sourced exclusively from trusted suppliers who adhere to the highest industry standards. Our diamonds are only acquired from reputable sources and countries that participate in the Kimberley Process, supporting our promise of integrity and transparency in every piece.

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