FAQs

Discover answers to our most frequently asked questions about the Saint' Oliveira Gift Card. Learn how to purchase, gift, and enjoy the full benefits of your Gift Card—whether you’re treating yourself or sharing the experience of exceptional craftsmanship with someone special.

Saint' Oliveira Gift Cards are available for purchase exclusively through our official website, www.saintoliveira.com. You can choose between an E-Gift Card, delivered instantly by email, or a beautifully packaged physical Gift Card, shipped directly to you or your chosen recipient.

For bespoke gifting arrangements or larger orders, our Client Services team is always here to assist. Simply contact us at info@saintoliveira.com or via WhatsApp at +44 7778 899277, and we’ll be delighted to help you create the perfect gift experience.

You can purchase your Saint' Oliveira Gift Card using Visa or Mastercard. At this time, we do not accept American Express for gift card purchases. For bespoke arrangements or larger orders, please contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277, and we’ll be happy to assist.

Your SAINT' OLIVEIRA Gift Card can be redeemed on our official website saintoliveira.com for any jewellery, watches, or luxury essentials available online. For bespoke commissions or special requests, please contact us directly via WhatsApp or email for a seamless, personalised experience.

Yes, you may redeem multiple Gift Cards in a single transaction. If you wish to do so, please contact our Client Care team before checkout for smooth processing and personalized support.

At checkout, select “Gift Card” as your payment method and enter your Gift Card number and PIN. If your purchase exceeds the balance on your card, you can pay the remaining amount using any accepted payment method. Gift Cards can be used in full or in part; any remaining balance will stay on your card for future use.

Digital eGift Cards are activated instantly and ready to use as soon as your purchase is confirmed. For physical Gift Cards, they are activated within three days of shipment confirmation for security reasons.

Gift Cards are non-returnable, non-exchangeable, and cannot be redeemed for cash. However, purchases made with a Gift Card can be returned according to our standard return policy. Refunds for returns will be issued back to the original Gift Card (and, if a second payment method was used, the balance will be refunded accordingly).

You can check your Gift Card balance online through your account dashboard at saintoliveira.com, or by contacting our Client Care team via WhatsApp or email. We’re always happy to assist you with your balance or transaction history.

Gift Cards are valid for 12 months from the date of activation. Any remaining balance after this period will expire.

Absolutely! Your Gift Card can be applied toward bespoke creations and special orders. Please reach out to us directly to discuss your vision and how to use your Gift Card as part of your commission.

For any questions about your Gift Card, balance, or redemption, our Client Care team is available via WhatsApp, email, or the contact form on our website. VIP clients may also reach out to their personal Liaison for dedicated support.