FAQs

Discover how to care for your Saint' Oliveira pieces and preserve their brilliance for generations. Explore our most frequently asked questions about cleaning, storing, and maintaining your jewellery, as well as expert guidance on identifying common concerns and requesting repairs. Our specialists are dedicated to ensuring your treasures remain as exceptional as the day they were created.

At Saint' Oliveira, we are dedicated to preserving the beauty and integrity of your jewellery for a lifetime. We offer complimentary repair assessments and personalised pricing estimates for all Saint' Oliveira creations, with a focus on gold, platinum (for engagement rings and special requests), and precious gemstone pieces. Silver repairs are available only upon client request.

How Our Repair Process Works:

• Expert Assessment: Our specialists will carefully evaluate your piece and provide a detailed repair estimate, including any applicable charges, for your approval before work begins.

• Transparent Pricing: Repair pricing varies according to the type of piece, material, and gemstones involved. You’ll receive a clear summary of expected costs and timelines before we proceed.

• Turnaround Time: Most repairs are completed within 21 days, after which we will contact you to arrange secure return or collection.
  

How to Request a Repair:

• Arrange via Client Services: Contact our Client Services team at info@saintoliveira.com or WhatsApp +44 7778 899277 to initiate your repair. We’ll guide you through the process and provide instructions for secure shipping.

• In-Person Appointments: For bespoke or high-value pieces, private appointments may be arranged at select locations or via personal courier by request.

• Shipping Your Piece: We recommend using an insured, trackable shipping method. Our team will provide a repair form and all necessary instructions to ensure safe delivery.
  

If you have questions about your repair, wish to discuss bespoke restoration, or need a status update, our Client Services team is available Monday to Saturday, 9:30 am–6:00 pm.

Yes, if you need replacement earring backs for your Saint' Oliveira earrings, our Client Services team will be delighted to assist you. Please contact us at info@saintoliveira.com or via WhatsApp at +44 7778 899277, Monday to Saturday, 9:30 am–6:00 pm.

Yes, Saint' Oliveira offers expert diamond replacement services for your ring. Our master craftsmen will carefully source and set a new diamond that matches the original in quality and character. For information on pricing, timeframes, or to begin the replacement process, please contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277. We’re available Monday to Saturday, 9:30 am–6:00 pm, and dedicated to restoring your piece to perfection.

Yes, Saint' Oliveira offers replacement services for lost earrings or cuff links. Our team will work with you to match your original piece as closely as possible, ensuring a seamless addition to your collection. For more information or to begin the replacement process, please contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277. We’re available Monday to Saturday, 9:30 am–6:00 pm, and always here to assist.

Yes, Saint' Oliveira offers replacement services for missing pieces from your jewellery set, such as half pairs of earrings or individual items from a set. Our team will work with you to match and recreate the missing piece, ensuring your set remains complete and harmonious. To begin the process or for more information, please contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277, Monday to Saturday, 9:30 am–6:00 pm.

Yes, Saint' Oliveira offers expert resizing services for most of our jewellery styles. To find out if your specific piece can be resized and to receive details about timing and pricing, please contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277. We’re available Monday to Saturday, 9:30 am–6:00 pm, and always happy to assist.

Please note: Once a jewellery piece has been altered or resized, it is no longer eligible for return.

While most Saint' Oliveira jewellery is crafted to withstand everyday wear, we recommend removing your pieces before activities that may expose them to moisture, chemicals, or impact. To preserve the brilliance and longevity of your jewellery, please avoid wearing it while:

• Showering, bathing, or swimming (including pools, hot tubs, and the ocean)

• Performing household or outdoor chores

• Applying lotion, hair products, fragrances, or cosmetics

• Exercising or participating in sports

• Preparing meals
  

For detailed care instructions and tips on maintaining your pieces, our Client Services team is always available to advise you.

Saint' Oliveira does not provide formal appraisals for resale or auction purposes. However, we are pleased to offer complimentary Insurance Replacement Valuations with your purchase, ensuring your piece is properly covered for insurance within the first 12 months. For additional insurance valuations or documentation, please contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277, Monday to Saturday, 9:30 am–6:00 pm.

For independent appraisals, we recommend consulting a reputable auction house or certified appraiser.

Professional Cleaning To keep your diamond jewellery dazzling, we recommend periodic professional maintenance. Our expert team will thoroughly clean your piece and inspect the setting to ensure lasting brilliance and security. To arrange a complimentary cleaning, simply contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277.

Day-to-Day Care Between professional cleanings, gently care for your diamonds at home with a non-abrasive solution. Mix six parts water to one part mild ammonia and use a soft bristle brush to clean your jewellery. For delicate gemstones or mixed settings, use a mild dish soap with lukewarm water and a soft brush. Always rinse thoroughly and dry with a clean, soft cloth.

For personalized advice or care recommendations tailored to your specific piece, our specialists are always available to assist.

While all Saint' Oliveira jewellery is crafted with exceptional care, certain gemstones require special attention to preserve their beauty. To keep your pieces radiant:

• Protect from Impact: Avoid striking your jewellery against hard or abrasive surfaces. Even diamonds and precious gemstones can chip or scratch if exposed to force or the right angle.

• Handle Delicate Stones with Care: Gemstones such as amethyst, emerald, opal, pearl, peridot, tanzanite, and tourmaline are particularly delicate and can be easily scuffed or damaged. Enamel accents may also chip or scratch if struck.

• Store Separately: Gemstones can scratch each other and wear away at precious metals. Store rings and bracelets separately or avoid stacking those vulnerable to abrasion.

• Avoid Chemicals & Extreme Conditions: Exposure to extreme temperatures, perfumes, cosmetics, ultrasonic cleaners, and household chemicals can damage gemstones and diminish their brilliance.
  

For personalised care tips or to arrange a professional cleaning, our Client Services team is always available to assist. For more guidance, please refer to our Gemstone Care Guide or contact us at info@saintoliveira.com or WhatsApp +44 7778 899277.

Professional Cleaning & Polishing To keep your gold jewellery radiant, we recommend professional cleaning and polishing at least once a year. Our expert team will gently restore the shine and inspect your piece to ensure every setting and clasp remains secure. While polishing can remove surface scratches, the natural patina that develops over time is a hallmark of fine gold and tells the unique story of your piece. For this reason, we suggest limiting polishing to only a few times over the life of your jewellery.

To arrange a complimentary cleaning or polishing, contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277.

Day-to-Day Care Between professional services, gently clean your gold jewellery with a non-abrasive cleaner and regularly check that settings and clasps are secure. To preserve its luster and prevent tarnishing or damage:

• Avoid exposure to household bleach and cleaning products

• Remove jewellery before household or outdoor chores, gardening, or preparing meals

• Take off pieces before showering, bathing, or swimming

• Avoid contact with lotions, hair products, fragrances, and cosmetics

• Store your jewellery in its original Saint' Oliveira case or a soft-lined pouch when not in use
  

If you need further advice or wish to schedule a professional service, our Client Services team is always here to assist you.

Every Saint' Oliveira leather piece is crafted from the world’s finest, naturally sourced materials—making each accessory truly unique. Slight variations and natural imperfections are a hallmark of genuine luxury and add to the character of your item.

Care & Storage Tips

• Protect your leather from excessive heat, moisture, and prolonged direct sunlight, which can alter its colour and texture.

• When not in use, store your item in the protective dust bag provided to maintain its beauty and shape.
  

Specific Material Care

• Calf & Grain Leather: Natural variations are expected and will develop a beautiful patina over time. For minor scuffs, gently rub the area with a soft, dry white cloth.

• Patent Leather: Avoid resting patent accessories against each other to prevent colour transfer. Clean gently with a damp white cloth and mild soap if needed.

• Canvas: Spot-clean with a damp white cloth and a small amount of mild soap. Avoid repeated exposure to direct sunlight to preserve colour.

• Suede: Use a soft brush for dry stains or a clean pencil eraser for marks. For wet stains, blot gently with a paper towel—never use stain removers or harsh products.

• Haircalf: Handle delicately and store away from sunlight and sharp objects. Clean with a damp white cloth, wiping in the direction of the hair.
  

General Advice

• Always test any cleaning method on a hidden area first.

• Never use saddle soap, oils, abrasive cleaners, or ammonia.

• For stains: Use a mild soap and water solution (10:1 ratio), apply gently, rinse, and air dry.

• For oil spots: Blot with a dry cloth and allow the spot to dissipate naturally.

• For all other spills: Remove immediately with a clean, absorbent cloth and let air dry.
  

If you need further care advice or wish to arrange professional cleaning for your Saint' Oliveira leather goods, our Client Services team is always available at info@saintoliveira.com or via WhatsApp at +44 7778 899277.

Fine cultured pearls from Saint' Oliveira are crafted to be cherished for generations, but they do require gentle, mindful care to preserve their natural beauty.

• Avoid Contact with Chemicals: Keep your pearls away from perfumes, cosmetics, hairspray, perspiration, and household cleaners, as these can dull their lustre and damage the nacre.

• Day-to-Day Cleaning: After wearing, gently wipe your pearls with a soft, slightly damp cloth to remove any traces of oils or residue.

• Proper Storage: Store your pearls separately from other jewellery to prevent scratches—ideally in a soft pouch or their original Saint' Oliveira case.

• Professional Maintenance: If you wear your pearls regularly, we recommend having them professionally cleaned and restrung annually, as the silk thread can stretch or weaken over time.
  

For personalised advice or to arrange a professional pearl cleaning or restringing, our Client Services team is always available at info@saintoliveira.com or via WhatsApp at +44 7778 899277.

Saint' Oliveira sterling silver jewellery is crafted for enduring beauty, but like all precious metals, it benefits from thoughtful care to maintain its brilliance.

Everyday Care

• Sterling silver naturally tarnishes over time, especially when exposed to salt air or products containing sulphur. However, the more you wear your silver, the less care it typically needs—so we encourage you to enjoy your pieces often.

• Gently clean your silver with a soft cloth and a small amount of non-abrasive silver jewellery cleaner. Rinse thoroughly with warm water and dry carefully to remove tarnish and restore shine.

• Avoid exposing your jewellery to chlorine, bleach, or harsh chemicals, as these can accelerate tarnishing.
  

Storage

• Store your silver pieces in a dry, tarnish-resistant pouch or their original Saint' Oliveira case to prevent scratches and minimise exposure to air.

• For humid environments, consider placing a small desiccant packet in your storage area.
  

Special Considerations

• If your piece features an oxidised (blackened) finish for decorative contrast, take care not to over-polish, as this can alter the intended look.

• Avoid contact with rubber bands or products containing sulphur, which can cause tarnishing and corrosion.
  

Professional Cleaning For a deep clean or professional polishing, contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277. We’ll be delighted to help your silver jewellery shine for generations.

To preserve the clarity and brilliance of your Saint' Oliveira crystal, thoughtful care is essential:

• Store with Care: Always space your crystal pieces apart to prevent chipping. Use protective padding such as felt or foam, and line your shelves to keep your pieces scratch-free.

• Avoid Moisture-Absorbing Materials: Do not store crystal in materials like fine wood shavings or newspaper for extended periods, as these can trap moisture.

• Limit Moisture Exposure: Prolonged contact with moisture can cause hazing—a cloudy film that, if left untreated, may permanently discolour your crystal. Store your pieces in a dry environment and handle them with clean, dry hands.
  

For personalised advice or professional care recommendations, our Client Services team is always available at info@saintoliveira.com or via WhatsApp at +44 7778 899277.

Saint' Oliveira is dedicated to preserving the brilliance and longevity of your most cherished pieces. We offer a comprehensive range of care and maintenance services, including:

• Professional cleaning and polishing for all jewellery

• Complimentary resizing for engagement rings and select pieces

• Stone inspections and prong checks to ensure lasting security

• Engraving and bespoke personalisation

• Expert repairs for settings, clasps, and gemstones

• Jewellery valuations and certificates of authenticity

• Watch maintenance (including battery changes, strap replacement, and bracelet adjustments)

• Complimentary care consultations with our specialists
  

To arrange a service, simply contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277. We’ll provide guidance on secure shipping or arrange a private appointment for your piece.

For more information on caring for your Saint' Oliveira jewellery, our team is always available to advise you and ensure your collection remains as exquisite as the day it was created.

Water resistance in your Saint' Oliveira watch is maintained by a system of precision seals that protect the movement from moisture and dust. Over time, these seals are subject to pressure, wear, and environmental factors, so periodic inspections are essential to ensure your watch remains protected.

• Recommended Maintenance: We recommend having your watch’s water-resistance seals professionally inspected and replaced every two years under normal conditions—or annually if your watch is frequently exposed to water or used during sports activities. For quartz watches, this service typically coincides with battery replacement.

• What’s Included: Standard maintenance includes the replacement of all seals and, for quartz models, the battery as well.

• Signs of Moisture: If you notice any condensation under the glass or suspect water ingress, please contact our Client Services team immediately for a complete service. Prompt attention is crucial to prevent potential damage to your watch’s internal components.
  

To schedule a water-resistance check or for further advice, contact us at info@saintoliveira.com or via WhatsApp at +44 7778 899277. Our team is here to ensure your timepiece remains in perfect condition.

Your Saint' Oliveira watch is crafted for enduring beauty and precision. To preserve its performance and appearance, please follow these care guidelines:

Battery Care For quartz watches, replace empty batteries promptly to prevent leakage, which can irreparably damage the movement.

Bracelets, Casings & Leather Straps

• Avoid impacts, shocks, and extreme temperature changes.

• Keep your watch away from detergents, solvents, fragrances, and cosmetics, as these can damage the strap, bracelet, or casing and cause premature aging or discolouration.

• For leather straps, avoid water and prolonged moisture to prevent deformation or fading. Store away from direct sunlight.
  

Date-Setting Mechanisms Never adjust the date between 9:00 pm and 3:00 am, as this can damage the mechanism.

Extreme Temperatures Protect your watch from sudden temperature changes and extremes (above 60°C/140°F or below 0°C/32°F).

Magnetic Fields Mechanical watches can be affected by magnetic fields. If you don’t wear your automatic watch regularly, wind it at least once a month to keep the lubricants in optimal condition.

Preventing Scratches Avoid wearing other jewellery on the same wrist and store watches separately to prevent scratches.

Service & Repairs Regular maintenance is key. We recommend a service check every two years and a full service every five years. For any repairs or servicing, contact our Client Services team at info@saintoliveira.com or WhatsApp +44 7778 899277.

Water Resistance

• Water resistance can diminish over time due to gasket aging or accidental shocks. Have your watch’s water resistance tested every two years, especially after any impact.

• Avoid saunas, showers, and baths, as hot water can damage the seals.

• After swimming in salt water or a pool, rinse your watch in fresh water.

• Never use chronograph pushers while the watch is submerged.
  

For personalised advice or to arrange a professional service, our team is always here to ensure your timepiece remains impeccable.

Every branded watch purchased from Saint' Oliveira comes with a two-year warranty provided directly by us, covering material and manufacturing defects from the date of purchase. In some cases, the official brand warranty may also apply, but this is subject to each manufacturer’s current policy and availability at the time of purchase.

We recommend retaining your original receipt as proof of purchase for any warranty claims. If you have questions about your watch’s warranty coverage or need after-sales support, our Client Services team is always here to assist—contact us at info@saintoliveira.com or via WhatsApp at +44 7778 899277.

The Saint' Oliveira warranty covers material and manufacturing defects present at the time of purchase. However, damage resulting from normal wear and tear, lack of regular maintenance, or external factors (such as accidental impact or exposure to harsh conditions) is not considered a manufacturing defect and is therefore not covered by the warranty.

Over time, components like the case, seals, or movement may deteriorate if not properly maintained. While this type of damage falls outside the scope of our warranty, we are always happy to explore alternative solutions to restore your timepiece. Please contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277, and we’ll be delighted to discuss repair options and personalised support for your watch.

Saint' Oliveira is committed to offering only the highest quality timepieces. Every branded watch purchased from us comes with a two-year (24 months) warranty, covering material and manufacturing defects present at the time of purchase. During this period, any covered defect will be repaired free of charge, provided you present your valid proof of purchase.

In some cases, the official brand warranty may also apply, depending on the manufacturer’s policy and the availability of a completed warranty certificate at the time of sale. Our team is always happy to clarify your specific coverage and guide you through any warranty or service request.

For questions or assistance, please contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277. We’re dedicated to ensuring your timepiece remains a lasting symbol of craftsmanship and excellence.

For all branded watches purchased from Saint' Oliveira, we recommend using authorized service centers or the official brand’s service network to ensure proper care and maintain any applicable warranties. Servicing your watch at an unauthorized provider may void the manufacturer’s warranty.

If you need assistance locating an authorised service centre or would like Saint' Oliveira to coordinate your watch repair, please contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277. We’re here to guide you through the process and ensure your timepiece receives expert attention.

At this time, Saint' Oliveira does not offer repair services for sunglasses. However, all Saint' Oliveira eyewear is covered by a two-year warranty against manufacturing defects, provided you have proof of purchase from our boutique.

Please note that accidental damage—such as breakage, crushing, scratches, or general wear and tear—is not covered under the warranty. We recommend keeping your original receipt as proof of purchase for any warranty claims.

If you have questions about your eyewear warranty or need further assistance, our Client Services team is always here to help at info@saintoliveira.com or via WhatsApp at +44 7778 899277.

Saint' Oliveira is pleased to offer expert repair services exclusively for jewelry crafted by us. To arrange a repair, simply contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277. We’ll guide you through the process, provide secure shipping instructions, and ensure your piece receives the highest standard of care. For high-value or bespoke pieces, private courier or in-person arrangements may be available upon request.

If you have any questions about your repair or need personalised support, our team is always here to assist.

Saint' Oliveira offers Jewellery Cleaning Care Kits specially formulated for sterling silver, gold, and platinum pieces. To purchase a Cleaning Care Kit online, please visit our Care & Repair page on the Saint' Oliveira website.

If you’d like personalised cleaning and care advice, our Client Services team is always here to assist. Simply contact us at info@saintoliveira.com or via WhatsApp at +44 7778 899277, Monday to Saturday, 9:30 am–6:00 pm.

For jewellery you wear regularly, we recommend professional cleaning and inspection every few months to maintain its brilliance and ensure all settings remain secure. Engagement rings and other frequently worn pieces especially benefit from annual reviews by our specialists.

For your convenience, Saint' Oliveira offers a selection of Product Care Kits for at-home maintenance between professional cleanings. To arrange a complimentary cleaning or learn more about caring for your jewellery, please contact our Client Services team at info@saintoliveira.com or via WhatsApp at +44 7778 899277.

To keep your Saint' Oliveira silver jewellery radiant for years to come, always store it in a completely dry state. We recommend placing each piece in its original Saint' Oliveira pouch or a soft, tarnish-resistant fabric-lined box, with separate compartments to prevent scratching and tangling.

If you live in a humid environment, add a small desiccant or dehumidifier packet to your storage area to help absorb moisture. Avoid exposing your silver to the air for extended periods, as this can accelerate tarnishing. Most importantly, keep your jewellery away from rubber bands or other rubber products, as the sulphur in rubber can cause discolouration and corrosion.

Proper storage will help preserve the brilliance and beauty of your silver jewellery for generations.